Our policies are set in place to help create a fair, safe and enjoyable trading environment. By purchasing a product either online, instore, over the phone or otherwise, you are responsible for understanding and agreeing to the following Trevor Towner Jewellers Conditions of Sale, as well as the Trevor Towner Jewellers Privacy Policy and General Website Terms & Conditions.

Buying

We currently accept secure online payments by credit or debit card via SagePay. You may also send us your credit or debit card details over the phone or make a payment instore.

The prices displayed include the statutory Value Added Tax (VAT) and may also include Postage & Packaging. You will be shown the final cost at the checkout, before you are asked to submit payment.

When we have received your order, we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Products will not be dispatched until this pre-authorisation check has been completed. Your card account will be debited once the order has been accepted.

Once payment has been received, our contract between us will not be formed until we send you confirmation by email that the products you’ve ordered have been dispatched to you. Only those products listed in the confirmation email will be included in the contract formed.

While we try and ensure that all details, descriptions and prices of products that appear on this website are accurate, errors may occur. If we discover an error in the price of any products that you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the products, you will receive a full refund. If there are colour differences between the colours shown on the website on your computer and the actual colours of the items, this may be due to the colour reproduction on your computer, and we cannot be held responsible for colour inaccuracy.

Postage and Packaging

We will process your order in the fastest time possible and in the order they are placed. We aim to deliver within five to seven working days (this may be longer for international orders). You also have the option of collecting instore.

Your order will be dispatched via the most suitable carrier, depending on size and weight of the parcel. Postage & Packaging costs are determined by the location the parcel is to be delivered to and number of items being dispatched in each order. Postage & Packaging will be automatically calculated at the checkout page.

Cancellation

Under the EU Distance Selling Regulations you have a “cooling off” period of seven working days, beginning from the day after confirmation of your order, to cancel your order and receive a full refund, including delivery costs. If you wish to cancel your order please provide us with notice in writing either by post (Trevor Towner Jewellers, Lyndum House, 12 High Street, Petersfield, Hampshire GU32 3JG) or by email.

Returns

Please provide us, within three days of receiving the products, notice in writing, either by post (Trevor Towner Jewellers, Lyndum House, 12 High Street, Petersfield, Hampshire GU32 3JG) or by email that you would like to return your items.

Refunds of unwanted items are at the discretion of Trevor Towner Jewellers. If a refund is agreed, the items must be returned within seven days of the agreement being reached. The items are to be returned in their entirety and in a resalable condition. Postage of returns will be the responsibility of the buyer. A full refund will be provided within 30 days of us receiving your returned items – excluding your postage costs.

We accept no liability for items damaged during postage to us and we recommend that all items are returned via recorded delivery as we will not be held responsible for goods not received.